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Frequently Asked Questions - Botkeeper & Benchmark Cloud Accounting Transition

Acquisition FAQ


On July 1st, The Botkeeper Accounting Business Unit was acquired by Benchmark Cloud Accounting. Learn everything you need to know about Benchmark Cloud accounting and the impact to your business in this acquisition FAQ.


Q: What was announced and what does it mean?


A: On July 1st, 2021, Botkeeper announced that it entered into a definitive agreement to transition all of its Bookkeeping clients to its existing partner, Benchmark Cloud Accounting (BMCA). This means that all ongoing bookkeeping and accounting services will be delivered by BMCA moving forward.

Q: Who is Benchmark Cloud Accounting?

A: BMCA is a leading accounting firm and an existing partner of Botkeeper. Given that Benchmark will be utilizing Botkeeper’s platform to provide you with your accounting services, you should expect to receive the same accounting services previously provided by Botkeeper. We strongly believe that this transaction will ensure that you receive the best possible bookkeeping and accounting experience, accelerating your ability to achieve and surpass your goals by layering skilled accountants, controllers, and CFOs on top of Botkeeper’s bookkeeping automation platform. Learn more at www.benchmarkcloudaccounting.com

Q: Is Benchmark Cloud Accounting committed to deliver the same level of service as previously experienced with Botkeeper?


A: Yes. BMCA’s goal is to make this experience as seamless and secure as possible for you while helping you migrate to the latest and greatest version of the Botkeeper platform, and provide future opportunities to leverage our team of skilled finance professionals to support your growth and strategy requirements.

Q: When will the services transition be completed?

A: The transition to the new platform is expected to be completed within the next 60 days or less; rest assured that you will not experience service level disruptions to your accounting services.

Q: When will the billing transition take place? The billing transition will happen in August and we will communicate details about that transition over the coming weeks. We will be reaching out to confirm that the information regarding the services to be provided are 100% accurate.

Q: Will this change affect my pricing or contract?

A: No. BMCA will honor all of your contract details. In addition to your existing agreement you may be interested in some of the additional advisory services that BMCA offers such as Fractional CFO, VP of Finance, and Controller work.

Q: Do I have to set up new logins to the portal and reconnect my accounts? A: Yes, we will notify you with plenty of notice when it is time to transfer your account into the upgraded portal. This will include detailed instructions and a timeline of events that conclude with an invite to create your new credentials. This communication will also include the next steps once you have logged in to ensure that our accountants can continue to provide a high level of service without requesting additional data from you or your team.

Q: Does Benchmark offer additional services? A: Yes, absolutely. We would love the opportunity to discuss any of your additional needs and requirements. Please email clientsuccess@bmca.email with any inquiries.

Q: How do I communicate with my support team at Benchmark Cloud Accounting? A: Nothing changes, you can continue to communicate through your client portal as before. If you need anything else, you can contact us at clientsuccess@bmca.email.


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